Terms and Conditions
GENERAL TERMS AND
These General terms and conditions under the Law on Consumer Protection apply to any agreement between “Vanitta” Ltd., hereinafter referred to as PROVIDER, on the one
Browsing the electronic shop Vanitta.com is freely accessible from all parts of the world.
The user must specify his/her e-mail address,
For each listed item on the online shop www.vanitta.com the price is stated as well as any further
All prices listed on this site are BGN incl.VAT.
On the right side next to each product is a button “Add to basket”. Clicking the button “Add to basket” saves the selected item in a virtual user’s shopping basket. Clicking the button “Finish order” serves to send to us the customer data for all the orders placed. The user receives a confirmation by email for the order placed.
How to order
To place an order on the online store, the user must specify:
Valid e-mail address ;
Accurate current address for delivery of the goods;
Correct contact details – first and last names and telephone number.
In case some of the goods you ordered (or particular items) are not available, our consultant notifies you by phone or e-mail.
Orders on the electronic shop vanitta.com are accepted from Monday to Sunday, 24 /7.
Processing and delivery of your order
Once your order has been placed on www.vanitta.com, it is processed within 48 hours on working days.
Orders containing incorrect data of the buyer (user) or missing data are
The user can cancel a placed order without having to mention the reasons for his decision, by calling us on the phones, stated in our website.
Usual terms of delivery – within 5 / five / working days after acceptance of the order.
Delivery is not performed on Sundays and public holidays.
Delivery is made to the exact delivery address specified by the user (whether residential or business) or
If the user does not provide access and conditions for delivery of the goods at the address provided and delivery time
The ordered goods are paid to the courier by cash on delivery upon delivery of the goods.
For each of the ordered
Rights of withdrawal, claims
The customer may withdraw and cancel his/her order upon delivery of the items and in the presence of the courier, if the items have been delivered later than the order execution period for any reasons beyond the User and not due to force majeure.
When canceling the contract the User is obliged to return the purchased goods in presentation intact and preserved label.
When canceling the contract the User is obliged to return the purchased goods in original, undamaged packaging, with its complete contents, without any signs of usage and with
The User is eligible for making a clam when the purchased item does not match the quality, type, color and the features listed on the site.
• manufacturing defects of the goods; missing parts of the items;
• delivered wrong items other than the ordered;
• delivered items that do not match the stated in the order size
• damaged items during transportation
The claim may be made and submitted to our site via the listed e-mail address on the page Contact us and in this
When making a claim the User can select a replacement for the item claimed, free of defects or in a different size or color, or choose to return the item for
Return of claimed goods, for reasons other than manufacturing defects or damage in
• Maintained good condition (the product is not broken, scratched, worn, washed, ironed).
• There is no damage caused by misuse.
• Retained original packaging and labels.
Return of items in case of order cancellation or claim shall be executed in the manner and on the address, stated on the delivery note provided to the User to confirm the receipt of his/her order.
In periods of sales or discounts, the customer is entitled only to replace the product with the same product with another size or to replace the product with another with the same value.
On-line notification and newsletter
When the User signs up to receive updates from www.vanitta.com he/she agrees to receive electronic notifications, sent by
The user can unsubscribe from our newsletter and stop receiving notifications from us by clicking the link at the bottom of the notification, sent by us.
The User can contact us via the email addresses stated on our website, as well as both on the stated telephone number 0882 11 02 51 and the contact form in section “Contacts”.
The User can make inquiries about different items, patterns
The Seller/Provider is not liable for any damage to the items due to improper washing and treating of clothes in violation of the stated means of use and treatment on the labels.
Fashion House “
The above Terms and Conditions are accepted by the Manager of
Non-personally identifiable information
If you browse through the site, do searches, read or download information, we will automatically gather non-personally identifiable information about you. This type of information may include your IP address, your country, the pages you visited on our site, the time you spent on the site and the address of the website which transferred you to our site. We use
All of the content on the site is